Introduction to Hospitality & Tourism - (part 1)

The word hospitality is derived from the French word ____________.

• hot spice

• hospital

• hospice

• hostility

The ____________ were some of the first known to travel for pleasure

• British

• Greeks

• Romans

• Geeks

____________ is defined as the friendly reception and treatment of guests or strangers; the quality of receiving and treating guests and strangers in a warm, friendly way.

• Hostility

• Hotelier

• Hospitality

• Hot Spice

In India hospitality is defined by:

• People are often characterized by an ancient set of ethics

• “The guest is God” principal

• A host who granted a person refuge not only provided food and shelter, but protection while under their roof

• None of the above

Hospitality can be defined as commercial and __________________.

• business

• not for profit

• non commercial

• franchise

The place where people who travel and stay away from home for more than a day sleep.

• Accommodation

• Gaming facility

• Visitor information services

• F&B

The size of the hospitality industry can be identified as approximately;

• 9.1% of the world’s GDP

• 8.8% of world’s employment

• And 9% of the world’s total wages

• All of the above

From marketing, reservations, and throughout the service process right up to gathering guest satisfaction feedback, _____________ plays and integral role in the industry

• casino

• technology

• F&B

• online gaming

____________ outbound tourism is expected to grow up 79million by 2015 and become the largest outbound market in the world by 2030

• India

• USA

• China

• UK

The notion of _________ integrity is crucial since hotels will need to supply consistent service in a global environment, while adapting to support customers with new cultural background and sensitivities in local markets.

• service

• customer

• location

• brand