PHT Diagnostic Assessment Review

In order to choose the right career, you need to know your:

• Aptitudes and abilities

• Interests and preferences

• Values

• All of the options

When filling out a job application ________________________.

• Skip the questions that you don't know the answer to

• Check that you filled in all of the information and used correct spelling

• Use your favorite color pen

• Leave off information that you don't want the employer to know

The key to resolving customer complaints is to ___________________.

• Emphasize that others have had similar complaints

• Blame someone else

• Ensure the customer is satisfied

• Make sure the customer realizes you are right

When customers call, it is NOT important to make a good impression because they cannot see you.

• True

• False

Community colleges, business and career colleges, professional career schools, four year colleges and universities provide opportunities for:

• Assessment of values

• A GED

• Post-secondary education

• Training in values and aptitudes

Which of the following best defines customer service?

• Act or manner of serving food and beverages

• All positive moments experienced between hospitality employees and customers

• Someone who purchases products or services from a business

• Total customer experience with a business

Using good manners:

• Shows respect to others

• Makes a good first impression

• Will earn you positive attention and respect

• All of the options

When dressing for an interview you should:

• Focus on dressing comfortably

• Chew gum and wear perfume to make yourself smell nice

• Dress neatly and professionally

• Wear your favorite clothing

What category of the industry does Olive Garden belong to?

• Food and beverage

• Quick service restaurant

• Lodging

• Recreation

Studying the characteristics including age, income and ethnic origin of an area in a community is called ___________.

• Demographic trends

• Economic conditions

• Lifestyle trends

• Social trends