
PHT Diagnostic Assessment Review
Authored by GAYLE WEST
Specialty, Life Skills, Business
8th - 12th Grade
Used 4+ times

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40 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
In order to choose the right career, you need to know your:
Aptitudes and abilities
Interests and preferences
Values
All of the options
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
When filling out a job application ________________________.
Skip the questions that you don't know the answer to
Check that you filled in all of the information and used correct spelling
Use your favorite color pen
Leave off information that you don't want the employer to know
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
The key to resolving customer complaints is to ___________________.
Emphasize that others have had similar complaints
Blame someone else
Ensure the customer is satisfied
Make sure the customer realizes you are right
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
When customers call, it is NOT important to make a good impression because they cannot see you.
True
False
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Community colleges, business and career colleges, professional career schools, four year colleges and universities provide opportunities for:
Assessment of values
A GED
Post-secondary education
Training in values and aptitudes
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which of the following best defines customer service?
Act or manner of serving food and beverages
All positive moments experienced between hospitality employees and customers
Someone who purchases products or services from a business
Total customer experience with a business
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Using good manners:
Shows respect to others
Makes a good first impression
Will earn you positive attention and respect
All of the options
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