PHT Diagnostic Assessment Review

PHT Diagnostic Assessment Review

8th - 12th Grade

40 Qs

quiz-placeholder

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PHT Diagnostic Assessment Review

PHT Diagnostic Assessment Review

Assessment

Quiz

Specialty, Life Skills, Business

8th - 12th Grade

Medium

Created by

GAYLE WEST

Used 4+ times

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40 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

In order to choose the right career, you need to know your:

Aptitudes and abilities

Interests and preferences

Values

All of the options

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

When filling out a job application ________________________.

Skip the questions that you don't know the answer to

Check that you filled in all of the information and used correct spelling

Use your favorite color pen

Leave off information that you don't want the employer to know

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

The key to resolving customer complaints is to ___________________.

Emphasize that others have had similar complaints

Blame someone else

Ensure the customer is satisfied

Make sure the customer realizes you are right

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

When customers call, it is NOT important to make a good impression because they cannot see you.

True

False

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Community colleges, business and career colleges, professional career schools, four year colleges and universities provide opportunities for:

Assessment of values

A GED

Post-secondary education

Training in values and aptitudes

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following best defines customer service?

Act or manner of serving food and beverages

All positive moments experienced between hospitality employees and customers

Someone who purchases products or services from a business

Total customer experience with a business

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Using good manners:

Shows respect to others

Makes a good first impression

Will earn you positive attention and respect

All of the options

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