
1.01 Verbal Skills
Authored by Carlette Brown
Business
9th - 12th Grade
Used 56+ times

AI Actions
Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...
Content View
Student View
9 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In order to be understood on the telephone, a business's employees should always:
speak from notes.
use technical terminology.
enunciate clearly
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which is not a tool
that people use when participating in discussions?
Pointing out missing information
Sharing a personal experience
Building on someone else's comment
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Individuals who are able to defend
their ideas objectively provide others with:
personal opinions.
emotional information
logical evidence
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
All calls coming into a business
should end as pleasantly as possible in order to:
provide callers with accurate information
leave a good last impression with callers
help an employee get a good review
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What type of communication style is usually appropriate for evaluation or counseling interviews with employees?
Casual
Formal
Technical
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
To be able to explain and defend their ideas objectively to others, individuals usually need to have which type of effective skills?
Verbal
Technical
Collaborative
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When Dawn answered the front desk telephone at her property, a female caller who sounded very upset said, "My daughter, Susan Smith, is staying at your hotel, and I need to reach her immediately because of a family emergency. Would you please give me her room number?" Dawn quickly answered, "Ms. Smith is in room 224. I will connect you." What did Dawn do wrong?
She forgot to listen attentively to
the caller.
She did not take written notes about the call
She gave out a guest's room number
Access all questions and much more by creating a free account
Create resources
Host any resource
Get auto-graded reports

Continue with Google

Continue with Email

Continue with Classlink

Continue with Clever
or continue with

Microsoft
%20(1).png)
Apple
Others
Already have an account?
Similar Resources on Wayground
10 questions
PKKWU KUIS 1
Quiz
•
12th Grade
12 questions
Introduction to the Balance Sheet
Quiz
•
9th Grade
14 questions
Marketing mix review
Quiz
•
10th - 11th Grade
10 questions
CONTRACT QUIZ
Quiz
•
11th Grade
10 questions
Business Model
Quiz
•
1st Grade - Professio...
12 questions
Market Organization and Structure
Quiz
•
KG - University
10 questions
2. Managing Money - Spell it!
Quiz
•
9th Grade
11 questions
Parliament
Quiz
•
10th - 12th Grade
Popular Resources on Wayground
15 questions
Fractions on a Number Line
Quiz
•
3rd Grade
20 questions
Equivalent Fractions
Quiz
•
3rd Grade
25 questions
Multiplication Facts
Quiz
•
5th Grade
29 questions
Alg. 1 Section 5.1 Coordinate Plane
Quiz
•
9th Grade
22 questions
fractions
Quiz
•
3rd Grade
11 questions
FOREST Effective communication
Lesson
•
KG
20 questions
Main Idea and Details
Quiz
•
5th Grade
20 questions
Context Clues
Quiz
•
6th Grade