Day 2 Recap

What is our online training platform called?

• Digital E-Learning

• Dynamic Academy

• E-Learn Academy

• Digital Academy

What does PLJ stand for?

• Private Learning Journal

• Personal Learning Journey

• Personal Learning Journal

• Personal Listening Journey

What does DBM stand for?

• Dominant Buying Motives

• Dynamic Buying Measures

• Digital Broadcast Media

• Dynamic Behaviours Measures

In regards to questioning techniques what does TED stand for?

• Try Explore Detail

• Try Explain Develop

• Tell Explore Describe

• Tell Explain Describe

What does CRF stand for?

• Client Retail Form

• Customer Retail Form

• Customer Record Form

• Customer Recommended Friend

What is EE's system called that can support with any searches and guide you to find all answers for process and policy?

• Albert

• Alfred

• Toolkit

• Domino

What must you complete for every NEW customer that is an Ofcom requirement?

• CRF

• Coverage Check

• Welcome Wallet

• The Sale

What is our new diagnostic tool called?

• Primetime

• Fixit

• Bravo

• Pronto

What does FAB stand for?

• First and Best

• Features and Benefits

• Fixtures and Buildings

• Features and Billing

What are the different types of BT Broadband we sell?

• Fast Superfast Halo 1 and Halo 2

• Standard Fibre and Superfast

• Complete Wi Fi Halo 1 and Halo 2

• Fibre Essential Fibre 1 Fibre 2 Full Fibre Complete Wi Fi Halo 1/2/3+