Intro to Customer Service

What does S.E.C. stand for

Which is not one of the 6 super star attitudes of customer service

• empathy

• enthusiasm

• encourage

Empathy means to put yourself in someone else's place

• True

• False

What are the three ways to follow up with customers?

An internal customer is a consumer who is buying goods or services from a business

• True

• False

Good product and industry knowledge are examples of

Being able to understand to understand all situations is an example of

• 6 superstar attitudes of customer

• 7 essential skills

• customer service characteristics

Most customer service skills cannot be taught

• True

• False

What are the two types of customers

Listening skills is an essential skill needed in customer service

• True

• False