Management and Managing Quiz

Which is NOT a type of planning used by management?

• Long-term

• Strategic

• Short-term

• Deliberate

Which is an advantage of a tall organizational structure?

• Gives employees more responsibility.

• Provides more opportunities for advancement.

• Costs the organization less money.

• Gives managers numerous direct reports.

An example of leading and directing would be

• inspecting products to ensure quality.

• being promoted to senior manager.

• using alarms, alerts, and reminders.

• being named the top employer in the state.

An example of a long-term plan would be

• opening a new location.

• winning a sporting event.

• doing inventory.

• None of the above.

One of your team members confides to you that he is really struggling with the new support system. What should you do?

• Schedule time to help him use the system until he is more comfortable.

• Reassign him to new responsibilities that are more comfortable for him.

• Encourage him to speak to human resources about other opportunities.

Which is an advantage of a matrix organization?

• Provides more opportunities for advancement.

• Employees can work on projects they are interested in.

• Makes it harder to expand the organization.

• Allows organizations to be more self-sustaining.

A member of your team comes into your office upset that she may be losing her job in a buyout. You are leaving for a meeting with your boss. What should you do?

• Explain that it is unlikely she or anyone else will lose their job.

• Offer her a tissue and tell her she can use your office while you are gone.

• Encourage her to come in and listen carefully to her concerns.

• Ask her to make an appointment and come back later in the day.

An example of a strategic plan would be

• winning a sporting event.

• doing inventory.

• earning extra money.

• retiring with no debt.

An example of evaluating and controlling would be

• performing employee reviews.

• being asked to chair a new committee.

• being named the top employer in the state.

• using color-coded file folders for different subjects.

You are in a local restaurant when you overhear two of your employees gossiping about a situation with a customer. What should you do?

• Remind them that discussing customer issues may be a violation of company policy.

• Call human resources when you get back to the office to report their conversation.

• Ignore them since they are on their lunch break they can discuss whatever they want.

• Offer them the facts so they understand what is really happening with the customer.