Operations Management

Eli Whitney, in the ________, provided the foundations for ________ in operations management.

• 1920s; statistical sampling

• United Kingdom; mass production

• U.S. Army; logistics

• nineteenth century; interchangeable parts

• 1890s; queuing theory

The "Father of Scientific Management" is:

• Henry Ford.

• Frederick W. Taylor.

• W. Edwards Deming.

• Frank Gilbreth.

• just a figure of speech, not a reference to a person.

Henry Ford is noted for his contributions to:

• material requirements planning.

• statistical quality control.

• assembly line operations.

• scientific management.

• time and motion studies.

Who among the following is associated with contributions to quality control in operations management?

• Charles Babbage

• Henry Ford

• Frank Gilbreth

• W. Edwards Deming

• Henri Fayol

The service sector makes up approximately what percentage of all jobs in the United States?

• 12%

• 40%

• 66%

• 86%

• 94%

Which is NOT true regarding differences between goods and services?

• Tangible goods are generally produced and consumed simultaneously; services are not.

• Most goods are common to many customers; services are often unique to the final customer.

• Services tend to have a more inconsistent product definition than goods.

• Services tend to have higher customer interaction than goods.

• None, i.e., all of the above are true.

Gibson Valves produces cast bronze valves on an assembly line, currently producing 1600 valves each 8-hour shift. If the productivity is increased by 10%, it would then be:

• 180 valves/hr.

• 200 valves/hr.

• 220 valves/hr.

• 880 valves/hr.

• 1760 valves/hr.