Customer Care 3rd Year Admin

There are 2 types of customer. What are they?

• Internal and External customers

• Inside and outside customers

• Customers coming into your shop

• Good and Bad customers

Internal Customers are...

• People outwith the organisation who buy goods/services

• People who work within the organisation.

People from outwith the organisation who buy goods/services are known as...

• Internal customers

• External customers

Teachers in a school are an example of which type of customer?

• Internal customers

• External customers

Pupils buying food in Morrisons are an example of which type of customer?

• Internal customers

• External customers

Doctors in the hospital buying food in the cafe are an example of what type of customer?

• Internal customers

• External customers

What is customer service?

• Selling products/services to customers

• Working in a shop

• Meeting and exceeding the needs and expectations of customers

Which of these is an example of good customer service?

• Suggesting alternatives to help the customer

• Not greeting the customer

• Hanging up the phone without saying Goobye

Which of these is an example of bad customer service?

• Asking the customer how you can be of assistance

• Greeting the customer when they enter the shop

• Ignoring the customer when they are trying to ask for help

Good or bad customer service?

Asking the customer questions on what they would like to help them make choices

• Good

• Bad