
Customer Care 3rd Year Admin
Authored by Jillian MacGregor
Business
5th Grade
Used 5+ times

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12 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
There are 2 types of customer. What are they?
Internal and External customers
Inside and outside customers
Customers coming into your shop
Good and Bad customers
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Internal Customers are...
People outwith the organisation who buy goods/services
People who work within the organisation.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
People from outwith the organisation who buy goods/services are known as...
Internal customers
External customers
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Teachers in a school are an example of which type of customer?
Internal customers
External customers
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Pupils buying food in Morrisons are an example of which type of customer?
Internal customers
External customers
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Doctors in the hospital buying food in the cafe are an example of what type of customer?
Internal customers
External customers
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is customer service?
Selling products/services to customers
Working in a shop
Meeting and exceeding the needs and expectations of customers
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