PB Communication

forms of non-verbal communication

• body language
• facial expressions
• gestures
• posture

Which of these are examples of incidents that require documentation?

• Obtaining a blood specimen from the wrong patient
• Failure to hold pressure for a patient on blood thinners
• Damaging a nerve during a blood draw
• Leaving a patient in an unsafe environment that lead to injury

What is the best non-verbal communication skill?

• smiling
• body language
• gestures

What is consent that is assumed if the patient is unconscious called?

• non-verbal consent
• verbal consent
• implied consent
• positive consent

What is the first thing you should do when you approach a patient.

• smile and make eye contact
• Explain the procedure
• Gather Supplies
• Walk in and start drawing blood

Consent can be given by

• Raising sleeve
• Saying yes
• Head Nod
• Pulling arm away

What is verbal communication?

• Written words
• Written words not spoken words
• Spoken words
• Neither written nor spoken words

How to speak to a young patient

• Speak in a cheerful and friendly voice
• Speak loudly in patients ear
• Tell patients that blood collection will not hurt

The actions and procedures that the phlebotomy technician is permitted to do in the health care setting is known as the what?

• communication skills
• scope of practice
• take blood
• all of the above

documenting in the chart that blood was drawn is an example of what kind of communication

• written communication
• verbal communication
• non-verbal communication
• none of tha above