seans team quiz

Up to what age is a boiler eligible for boiler care cover? FYI - it is the same for both gold/platinum

(a)  

If a customer has a manufacture warranty of 2 years how long is their fixed price promise?

(a)  

If a customer has a flexible monthly plan and wants to change their Nominated payment date (NPD) what must we do?

• send an iris under payment query

• cancel and requote and waiver 30 day wait via iris

• transfer to retentions

Can we cover cooker hoods on repair and care?

• yes

• no

If a customer has a repair and care plan and appt is over our sla ( 5wd's) can we reselect?

• yes

• no

How can you check if we cover a make?

• iris- new make code- un repairble makes ( check if on list)

• call accounts

• pass to retentions

Can we cover appliances that are in warranty with a 3+ year mw

• yes

• no

If a customer has a vulnerability where should we log this? There are 3 places you can log it i will accept any of these 3 answers

(a)  

If a customer has no central heating and not hot wait what is the SLA?

• 5 wd's

• 2 wd's

• 3 wd's

On " my account" the customers account will lock for 30 mins after how many incorrect password attempts

• 10

• 3

• 6

• 1