CRM QUIZ January Month ( 1st Part )

Which is the correct date format for refund request Complaint via WhatsApp ?

• dd-mm-yy

• dd/mm/yy

• dd.mm.yy

• mm/dd/yy

Masud , Dhaka Freelancer moto rider took a ride of 4.5km with 10 Minutes ride time , customer had a promo code of 23 taka.The customer paid him 64 taka in cash.On the next payment day What is his receivable amount ?

• 5.7 Taka

• 23 Taka

• He will not get any Payment

• 20 taka

Sanaul,A freelancer Obhai G Rider Took 4rides on thursday , 2 rides on friday, 3rides on saturday where he had a total discount amount of 345 taka and total earning was 1870 taka . On the next sunday What is his receivable amount? Please note that Commission percentage will be applicable?

• 600 Taka

• 626 Taka

• 345 Taka

• 65 Taka

UR CRM Rafayet calls a Moto rider to follow up. Is he able to pick up the passenger ? Rider said he will reach the passenger destination within 5mins . Then CRM Hang up the call . which disposition code he should select after hanging up the call ?

• Bcon_R

• Bcon_c

• Booking Moto

• None of the above

A CPD rider from Chittagong took 4rides today where the total fare was 589 taka . what will be his CPD Charge that he needs to pay the next day?

• 35.50 Taka

• 25.67 Taka

• 17.67 Taka

• 20.21 Taka

What is the SOP for attending Accepted rides followed by CRM?

• Which will be in stuck status for last 1hour

• Which will be in stuck status for last 30 Mins

• Which will be in stuck status for last 3hour

• None of the above

Mr Araf , A vendor, wanted to download the invoice of his rider’s ride from 21.01.2021 to 28.09.22 . He called us to know that will he be able to download this from his owner panel ? CRM Agent Arif picked the call , what will be the actual communication he should Do?

• Sir, you can download it from owner panel

• Sir you can’t download it from owner panel

• Sir this feature is not available right now , we are forwarding this issue to the concern

• None of the above

A CPD rider From Dhaka Named Abdul Jalil was unblocked from 1st January to 11th January. Then his ID was blocked from 12th January to 23rd January . Rest of the days of January month he was unblocked . What will be his utility expense ?

• 361 taka

• 380 Taka

• 200 Taka

• None of the above

When a rider completes registration from app/portal he receives a default password he can login with that but cannot become online or see vehicle number, why is that ?

• his vehicle documents wasn't submitted properly

• Needs approval form an agent

• Admin panel issue

• Mobile / App issue

A passenger named Rajib , called at our helpline with this number ( 0132344765*) and requested us to book a moto ride with this number ( 0181584748*). UR agent Robert picked up the call , what will be the steps to book the ride ? [ Please note that Passenger was in a hurry ]

• CRM will collect the pick up , Drop off , payment method , vehicle type on that call and simply book the ride

• CRM will call this 0181584748* and collect the necessary information and book the ride

• CRM called this 0181584748* number and found switched off so he booked the ride as the passenger was in a hurry

• None of the above