Dasmen_Quiz_1

Time should be considered a(n) ________ resource.

• abundant

• diminishing

• limited

• renewable

Technology makes it easier to stay connected but ________.

• there is always the risk of security breaches and the theft of information necessary for good time management practices

• it raises expectations on the part of those to whom we are connected

• technology fails, batteries lose power, and their effectiveness wanes

• it also presents constant distractions, making it difficult to stay on task

Today, the basic management functions include ________.

• planning, organizing, commanding, and coordinating

• planning, organizing, coordinating, and controlling

• planning, organizing, directing, and controlling

• planning, organizing, leading, and controlling

________ skills tend to be more important for first-line managers since they manage employees who produce the organization's product or service the organization's customers.

• Human

• Technical

• Conceptual

• Empirical

When Michael meets with the human resources manager to discuss a complaint filed by one of the employees in the production department, he requires which of the following managerial skills?

• conceptual skills

• interpersonal skills

• negotiator skills

• disturbance handler skills

What is the connection between managers and customers?

• Today, managers are expected to interact regularly with customers.

• Managers in service industries are expected to deliver customer service, but managers in manufacturing are not.

• Managers must create a customer-responsive organization in order to survive successfully in today's environment.

• There is no connection between managers and customers.

When Joe checks the amount of output that the employees have completed and the number of units that have been rejected, he is performing which of the following management functions?

• controlling

• leading

• evaluating

• monitoring

Goals are different from plans because ________.

• goals identify specific steps that the organization needs to achieve, and plans identify the overall mission of the organization

• goals describe financial objectives, and plans describe objectives related to social responsibility

• goals are important only for small companies, and plans are important only for large companies

• goals are desired outcomes, and plans describe how those outcomes will be accomplished

Operational plans are usually ________.

• short term, directional, and standing

• short term, specific, and standing

• long term, directional, and single use

• long term, specific, and standing

A standing plan is ________.

• an ongoing plan that provides guidance for activities performed repeatedly

• a plan that stands in place of a preferred plan in case of the failure of the latter

• a one-time plan specifically designed to meet the needs of a unique situation

• a flexible plan that sets out general guidelines for company strategy