Greeting & Seating a Guest at a Restaurant

Which employee is responsible for greeting the guest when they arrive to the restaurant.

• Busser

• Host

• Server

What the first step of the host.

• Ask if they have any seating preferences.

• Ask if they would like to make a reservation

• Smile, provide a warm greeting . “Welcome, Good Afternoon

What the second step of the host.

• Ask if they have any seating preferences.

• Ask whether the restaurant is holding a reservation for them.

• Smile, provide a warm greeting . “Welcome, Good Afternoon

What the third step of the host.

• Ask if they have any seating preferences.

• Ask whether the restaurant is holding a reservation for them.

• Smile, provide a warm greeting . “Welcome, Good Afternoon

If five adults are in the party, how many menus would you need.

• Two

• Three

• Four

• Five

Who decides where a guest should sit at the table?

• Chef

• The Guest

• Host

• Server

How many seconds should the guest be greeted by the server once they are seated.

• 10 seconds

• 20 seconds

• 30 seconds

• 60 seconds

After the guest is greeted at the table. What must the server do next.

• Ask if the guest if they are ready to order

• Bring or pour water into glasses

• Remove extra place settings.

How should menus be presented to the guest?

• Open

• Closed

• Closed/Right Side Up

Special attention to children will increase guest satisfaction.

• True

• False