Telephone etiquette and telephone handling

Which statement is True? Telephone etiquette includes …….

• the way you greet a guest.

• the way you see a guest.

• the way a guest greets us.

• the way a guest greets us.

Is the statement true or false “Smile even though you are on the telephone”?

• True

• False

We should announce the name of our organization if?

• it is an external call.

• it is an internal call.

• it is an interdepartmental call.

Do not place the call on hold for more than __________________

• 60 Seconds

• 05 Seconds

• 30 Seconds

• 03 Seconds

Answering any incoming call should be within ______________ rings

• 2

• 3

• 4

• 1

Example of unacceptable phrase is:

• Yes Mam/Sir

• One moment please

• You will have to wait

• Thank you

Complete the sentence “If you say you will call back to the guest….

• do so as soon as possible”.

• do when you have the right information”.

• do when you feel like”.

Answer the phone with merely saying “hello” or “yes”.

• True

• False

Is the statement true or false “Keep talking to another person while answering phone”?

• True

• False

Close the call by saying:

• Thank you for calling

• Thank you