A conflict is an active

• Engagement

• Disagreement

• Agreement

• Disengagement

A conflict can only be between two individuals

• True

• False

Managers have a role to play in Conflict Management

• True

• False

Work Environment, rate of pay and job security are all

• Work place factors

• Sources of disengagement

• External sources of conflict

• Internal sources of conflict

The following happens when conflict is resolved, except:

• High Turnover

• High Employee Morale

• High Productivity

• High Engagement

The following happens when conflict is unresolved , except:

• Resentment

• Cohesion

• ill health

• Missed deadlines

The second step in the grievance procedure when there is a disciplinary matter is to "investigate the facts of the case"

• True

• False

The use of a skeleton staff, mainly management in an effort to continue work as normal is called ____________________.

When workers only complete the tasks which are clearly set out in their job descriptions or condition of employment, this is called _____________________.

The conflict resolution strategy where the third party offers solutions upon which the parties can decide to accept or reject.