Roles in the hospitality industry
Quiz
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Other
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KG
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Practice Problem
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Medium
Alec Squire
Used 43+ times
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11 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is are the main responsibilities of a hotel concierge?
to assist guests, such as with luggage, running errands, etc. Other such duties may include hailing cabs
To park cars and offer a cleaning service.
To have a strong knowledge of the hotel's facilities and services and of the surrounding community. Provides guests with information about attractions, facilities, services, and activities in or outside the property.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What job role is the most senior in a hotel
Duty manager.
General manager.
Food and beverage manager.
Operations manager.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of these job roles would be least likely to interact with customers.
Chef
Cleaner
Barman
hotel maintenance
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which department would be responsible for providing the welcoming drinks for an event.
Food and beverage department.
House keeping department.
Events and bookings department.
Marketing department.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
ONE role of the head chef is:
Preparing and cooking dishes on the menu.
Clean up after the chefs, do the washing, and carry goods to and from the store.
To effectively manage the kitchen and all other chefs.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
There should always be a member of staff on shift over night to cover the reception at night and ensure any complaints or queries are dealt with effectively. This occupation is called:
Night porter.
Night councilor.
Shadow minister.
The dark ranger.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Duties of a porter will include:
They help customers check in, and deal with any complaints.
Covers the reception at night and ensures any complaints or queries are dealt with effectively.
Delivers the guests cases to the bedrooms.
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