Roles in the hospitality industry

What is are the main responsibilities of a hotel concierge?

• to assist guests, such as with luggage, running errands, etc. Other such duties may include hailing cabs

• To park cars and offer a cleaning service.

• To have a strong knowledge of the hotel's facilities and services and of the surrounding community. Provides guests with information about attractions, facilities, services, and activities in or outside the property.

What job role is the most senior in a hotel

• Duty manager.

• General manager.

• Food and beverage manager.

• Operations manager.

Which of these job roles would be least likely to interact with customers.

• Chef

• Cleaner

• Barman

• hotel maintenance

Which department would be responsible for providing the welcoming drinks for an event.

• Food and beverage department.

• House keeping department.

• Events and bookings department.

• Marketing department.

ONE role of the head chef is:

• Preparing and cooking dishes on the menu.

• Clean up after the chefs, do the washing, and carry goods to and from the store.

• To effectively manage the kitchen and all other chefs.

There should always be a member of staff on shift over night to cover the reception at night and ensure any complaints or queries are dealt with effectively. This occupation is called:

• Night porter.

• Night councilor.

• Shadow minister.

• The dark ranger.

Duties of a porter will include:

• They help customers check in, and deal with any complaints.

• Covers the reception at night and ensures any complaints or queries are dealt with effectively.

• Delivers the guests cases to the bedrooms.

The role of the sales and revenue manager is to:

• Organize and run all conference and banqueting events.

• Create and deliver a marketing strategy to promote sales within the business.

• Overseeing all departments in the hotel to ensure smooth running of the hotel.

The main role of the hotel manager is to ensure:

• Efficient running of the hotel, to make a profit.

• Correct ordering of stock for accommodation department to ensure customer satisfaction is achieved.

• That bookings are recorded accurately and ensuring the staff are given the correct information.

The head receptionist will be:

• Responsible for taking the bookings and ensuring the staff are given the correct information.

• Covers the reception at night.

• Help with setting up rooms for conferences, etc.