
AS1 Scavenger Hunt - WSJan31
Authored by Leah Audea
Professional Development
1st - 3rd Grade
Used 7+ times

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5 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If we're re-sending a bounceback email, what should we remove from the subject line?
FWD
RE: Sign Up
FWD: Undeliverable
Undeliverable
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Your requester's access role is Manager with the email address abc@imimanagement.com. The email address listed on the artist's page as their management is xyz@imimanagement.com. What should you do?
Grant access
Decline as NEI
Decline Other
Escalate to AS3
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
You're about to onboard your requester and noticed they closed their user account. What's the next thing to do?
Flag to a QA/TM
Escalate to AS2
Escalate to AS3
Close the case as Spam
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If you get the message, "Email address hidden. You've reached today's access limit." in YouTube, what is our official workaround?
Open the page in an incognito window and log in
Ask a peer to check the email for us
Reply with NEI
None of the above
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In what scenario do we send the "[Reply to rejection] Not eligible" article?
When the info given isn't helpful
When they confirm they don't have music on Spotify yet
When they insist they're the manager
When the info given proves they're not a manager or an artist
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