CS Onboarding Specialist - Introduction

CS Onboarding Specialist - Introduction

1st Grade

10 Qs

quiz-placeholder

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CS Onboarding Specialist - Introduction

CS Onboarding Specialist - Introduction

Assessment

Quiz

Professional Development

1st Grade

Easy

Created by

CS Xendit

Used 1+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What's the Background of having the CS Onboarding Specialist Team, except?
AA & CA Inquiry taking over >30% of the ticket portion
CS has less visibility and decision-making ability related to inquiry
Back and forth communication between CS<>MO/Mrisk<>Merchant
Extra curricular for CS

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What's the expectation for the CS Onboarding Specialist Team, except?
Taking over instamoney tickets and inquiry
Smoothen the Xendit onboarding process
Provide great experience for our merchants
Able to provide better and faster resolution for our merchants in terms of Account and Product Activation inquiries

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

You're on email tickets, and customer asking on how to activate BCA Switcher? What will you do?
Take over and solve the ticket
Escalated to L2
Escalate to Product
Assigned to CS Onboarding Specialist

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

You're on email tickets, and customer asking on VA Product Fee? What will you do?
Take over and solve the ticket
Escalated to L2
Escalate to Product
Assigned to CS Onboarding Specialist

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What's the operation time of CS Onboarding Specialits team?
24/7
Everyday 8 AM - 8 PM
Everyday 9 AM - 9 PM
Everyday 10 AM - 10 PM

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How to assign tickets to the onboarding team?
Choose CS Team Assignee Group
Choose Dimsum Team Assignee Group
Choose Business Support Assignee Group
Choose Onboarding Specialist Assignee Group

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Does the CS onboarding team have their own WAG?
Yes
No

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