MO: Post Onboarding Quiz

True or false: an individual merchant can withdraw their funds to any family member’s bank account?

• False

• True

What does a merchant need to sign when they are approved for Cards Activation?

• Perjanjian Kerja Sama

• Chargeback Liability Letter

• Terms and Condition Agreement

• Payment Flow

Can Perseroan Perorangan use the director’s bank account for withdrawal?

• Yes, Perseroan Perorangan can use director's bank account for withdrawal

• No, Perseroan Perorangan needs to use company's bank account for withdrawal

Merchant’s Account Activation is rejected. When CS checked the MO notes, it says that the website is missing contact information. Can we tell the merchant that they need to add contact information?

• No, we need to give a general response to avoid giving information to fraudster

• Yes, we can tell them to add contact information to lessen the back and forth process between Merchant - CS - MO

Which Xendit's stakeholder is allowed to approve or deny merchant’s Business Type change from Entity to Individual?

• Merchant Risk

• Merchant Ops

• Compliance

• Government Relations

Can an individual use someone else’s bank account for withdrawal?

• Yes, they can use all family member's bank account

• Yes, but their spouse's bank account only

• Yes, as long as they have stated it on the Perjanjian Kerja Sama

• All answers are wrong

True or False: Merchant is asked for resubmission. The MO note states that the merchant's website is inaccessible. We can relay that information to the merchant.

• False

• True

Merchant is an entity that provides  online courses and uses instagram as their main marketing tool. The instagram shows all details that are aligned with application, products, and complete pricing. Can they request for cards activation?

• Yes, they can enable cards because the business social media is having complete requirements

• No, merchants with business social media as their website can’t have their cards enabled

Can individual merchant request for cards activation? What's the requirement?

• Request needs to come from AM/Sales Rep

• Website needs to pass Cards Activation Checklist

• Approval from MRisk

• All answers are needed to enable cards for individual merchants

Which entity can use their director’s bank account for withdrawal?

• PT

• Yayasan

• Perseroan Perorangan

• CV

• All entity needs to use company's bank account for withdrawal