Data Analytic Tools

All of these are internal analytics tools CS use, except:

• Zendesk Explore

• Power BI

• Redash

• Looker

What is Dashboard?

• Compilation of drive link

• Compilation of reports

• Compilation of dataset

• Compilation of excel

What is the equivalent of Report on Looker?

• Calculation

• Query

• Dashboard

• Look

What is the defintion of Full Resolution Time?

• The time between first reply and second reply

• The time between ticket creation and first reply

• The time between ticket creation and the timestamp of the latest change of the ticket status into “solved”

• The time between ticket creation and until status change into "solved"

What is the defintion of Ticket subject?

• Categorization based on the customer inquiry

• Channel where customer inquiry coming

• Brand or service that our customers use

• Title of the ticket on zendesk

How to access Zendesk Explore?

• Sign In to Zendesk Account > Zendesk Products > Explore

• Sign In to Zendesk Account > Zendesk Settings > Explore

• Sign In to Zendesk Account > Explore > Ask for 2FA

• Sign In to Zendesk Account > Admin Center > Explore

How to change the chart visualizationon into table in Zendesk Explore?

• Metrics > Table

• Chart Configuration > Table

• Reset Manipulation > Table

• Visualization Type > Table

On Zendesk Explore Dashboard, what is the name of this widget?

• Dashboard Title

• Dashboard Menu

• Tab Options

• Add widget

What is the name of this interfance on Looker?

• Menu Box

• Filters

• Add

• Settings

How to add other look on Looker Dashboard?

• Add > Visualization

• Duplicate Tile

• Save look to existing dashboard

• All answers are correct