Chapter 2: Quality Customer Service

Quiz
•
Business
•
12th Grade
•
Medium

Charmaine Skerman
Used 23+ times
FREE Resource
30 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
what is the main reason for business success?
Quality service
Gaining new customers
Location in a shopping mall
Good feedback on Facebook
2.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
What is personalised service?
Only accepting credit card as payment for goods
Obtaining a refund when not happy with a product
Being referred to by name when coming back to a store
Being able to leave a complaint on an answering machine
3.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
What is the best way to keep customers connected and engaged with a business?
Social media
Telephone calls
Snail mail offers
Newsletters via email
4.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
which of the following is an example of a good quality service standard?
Answering an email within seven days
Leaving a customer alone until they ask for your help
Informing customers of delays and their expected length
Greeting a customer within a minute of them entering the store
5.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
What ensures long-term business success?
Being accessible on social media
Getting new customers every day
Introducing a loyalty program for regular clients
Having a competitive edge over the other business
6.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
What kind of business ensures that customer satisfaction is paramount?
Certified business
Customer focussed
Courteous business
Customer enhanced
7.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
What should a staff member know if they have detailed knowledge of the product being sold?
The competitor's prices
The amount of profit made
Where everything is located
How many were sold that week
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