THE WORLD OF WORK by Ha Phuong & Minh Trang

Being calm and cheerful when things go wrong. The skill is

• positive attitude

• agressive attitude

• intelligent attitude

• negative attitude

You get an angry customer but you keep calm, keep working and laugh about it later. The skill is

• communication

• teamwork

• resillience

• positive attitude

You can listen and say information clearly when you speak or write. The skill is

• willingness to learn

• communication

• interpersonal skill

• teamwork

You try and solve problems or can see where something won't work. The skill is not

• problem-solving

• thinking skill

• teamwork

• decision making

You get to work on time every day. The skill is

• punctuality

• self-management

• leadership

• time management

Working out what you need to do, and how you'll do it. The skill is

• organising

• management

• planning

• problem-solving

Being able to use a computer for word processing, using spreadsheets and sending email,... The skill is

• technological skill

• equipment skill

• comprehensive skill

• intelligent skill

You can listen and say information clearly when you speak or write. The skill is

• communicative

• interpersonal skill

• interact

• communication

You likely were able to form new friendships and/or professional relationships, navigate your new surroundings, travel independently,... The skill is

• adapted

• adaptable

• adaptability

• adaptation

Work experience is not time spent in a workplace learning about a job role, a company or a career sector.

• true

• false