EAGLE

EAGLE

Professional Development

21 Qs

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EAGLE

EAGLE

Assessment

Quiz

Professional Development

Professional Development

Practice Problem

Medium

Created by

Susanna Piervenanzi

Used 4+ times

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21 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What does the Eagle model represent?

It is the Emporio Armani client experience service model. It is intended to be applied consistently in all EA stores on a global level in order to provide the client with the highest standards of luxury and convey the Armani DNA.

It is the logo of Emporio Armani.

It is the Emporio Armani Client profile model, in order to map and define all the different types of client you might meet.

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

EAGLE is an acronym for:

EXPERIENCE; ACKNOWLEDGE; GIVE; LEARN; ENLIST

EMPOWER; ACKNOWLEDGE; GIVE; LISTEN; ENGAGE

ENGAGE; ACKNOWLEDGE; GIVE; LISTEN; EMPOWER

ENGAGE; ATTITUDE; GIVE; LEARN; EMPOWER

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

According to Albert Mehrabian, interpersonal communication (physical and not digital) consists of three elements: which one of the below elements is the most relevant?

Words (40%)

Body language (55%)

Tone of voice (55%)

Grooming (45%)

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is the least reccomended theme to be used in order to break the ice?

Food

Personal questions

Store

Politics

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What are the most relevant aspects that define the "Engage" moment?

Welcome the client; Ask what they are looking for; Be natural

Great and smile; introduce the collection; Be as forml as possible.

Welcome the client, great and smile; Break the ice and introduce the brand; Engage with the client in a natural and personalised way

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

How can you "understand" the client?

From a behavioral point of view: by observing how the client moves around, how the client speaks, if keeps distance from you or not, if smiles or is rather serious, etc.

By asking questions. The only way to understand a client is by listening.

By the way is dressed; by the way he/she looks you can have a first impression.

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Media Image

What does the graphic in the picture represent?

The Wholebrain model developed by Ned Hermann, that break down the main thinking styles and purchases preferences of clients into 4 quadrants.

The Woodgrain model developed by Den Hermann, that break down the main thinking styles and purchases preferences of clients into 4 quadrants.

The Woolgrain model, which is intented to work and increase the store's KPI.

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