Chapter 4: Customer Inquiries

Quiz
•
Business
•
12th Grade
•
Easy

Charmaine Skerman
Used 12+ times
FREE Resource
15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
When are most preliminary responses received from prospective customers?
When an order hasn't arrived
Just before the Christmas sales
After a sales promotion / advertisement
When they have a problem with a product
2.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Which of the following would be an example of an inquiry received by a real estate agent selling a house?
Warranty issues
Features of the property
When the buyer could move in
Problems that could be encountered
3.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
What is the object of asking questions?
To make conversation
To fully understand the inquiry
To delay having to given an answer
To make a full report to the manager
4.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
What type of question is a leading question?
Closed
Direct
Open
Reflective
5.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
How can misunderstanding be reduced?
Asking many open and closed questions
Looking up the company's website for information
Facing the person and listening to them attentively
By referring problems to your supervisor or manager
6.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
What is an advantage of an electronic recording system over a paper-based one?
Only one person can input the information
It can be backed up in case of a power outage
Lack of security as a lot of people can access the system
Information can be recorded according to different criteria
7.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
What is the most important aspect of customer service?
Knowing the details of the products and services?
Having a colleague there to help with information
Attending training programs for up-to-date information
Being able to contact industry representatives for advice
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