Chapter 4: Customer Inquiries

Chapter 4: Customer Inquiries

12th Grade

15 Qs

quiz-placeholder

Similar activities

CREDIT DEBIT CARD MANAGEMENT

CREDIT DEBIT CARD MANAGEMENT

9th - 12th Grade

18 Qs

Credit Test review

Credit Test review

9th - 12th Grade

20 Qs

Business Management Unit 6 (Odd)

Business Management Unit 6 (Odd)

11th - 12th Grade

20 Qs

Office English Essentials: Unit 8 - Quiz 2

Office English Essentials: Unit 8 - Quiz 2

12th Grade

10 Qs

Supply Chain Management I Chapter 1 Test

Supply Chain Management I Chapter 1 Test

9th - 12th Grade

20 Qs

Unit 3 Review Business Communication Ch 7

Unit 3 Review Business Communication Ch 7

11th Grade - University

20 Qs

MKT 2.03

MKT 2.03

9th - 12th Grade

20 Qs

Chapter 4: Customer Inquiries

Chapter 4: Customer Inquiries

Assessment

Quiz

Business

12th Grade

Easy

Created by

Charmaine Skerman

Used 12+ times

FREE Resource

15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Media Image

When are most preliminary responses received from prospective customers?

When an order hasn't arrived

Just before the Christmas sales

After a sales promotion / advertisement

When they have a problem with a product

2.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Which of the following would be an example of an inquiry received by a real estate agent selling a house?

Warranty issues

Features of the property

When the buyer could move in

Problems that could be encountered

3.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Media Image

What is the object of asking questions?

To make conversation

To fully understand the inquiry

To delay having to given an answer

To make a full report to the manager

4.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

What type of question is a leading question?

Closed

Direct

Open

Reflective

5.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Media Image

How can misunderstanding be reduced?

Asking many open and closed questions

Looking up the company's website for information

Facing the person and listening to them attentively

By referring problems to your supervisor or manager

6.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Media Image

What is an advantage of an electronic recording system over a paper-based one?

Only one person can input the information

It can be backed up in case of a power outage

Lack of security as a lot of people can access the system

Information can be recorded according to different criteria

7.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Media Image

What is the most important aspect of customer service?

Knowing the details of the products and services?

Having a colleague there to help with information

Attending training programs for up-to-date information

Being able to contact industry representatives for advice

Create a free account and access millions of resources

Create resources
Host any resource
Get auto-graded reports
or continue with
Microsoft
Apple
Others
By signing up, you agree to our Terms of Service & Privacy Policy
Already have an account?