BUSINESS STUDIES CHP 9 (1)

What is the process of effective communication?

• Transmitter -> Message -> Receiver -> Feedback

• Transmitter -> Receiver -> Message -> Feedback

• Feedback ->

  Transmitter -> Message -> Receiver

• Transmitter -> Feedback -> Message -> Receiver

Benefits of effective communication

• Reducing the risk of mistakes

• Enabling faster decision-making

• Improve customer relationships

• Reduce coordination between departments

How many types of communication are there?

• 1

• 2

• 3

• 4

Name the types of communication

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Define internal communication

• People within the business communicate with each other

• People outside the business communicate with each other

• People above the business communicate with each other

• People from outer space

Who are some of the people you communicate within the business?

• Colleagues

• Managers

• Customers

• Subordinates

Name some of the people you will communicate outside the business

• Customers

• Business stakeholders

• Business managers

• Subordinates

What is external communication?

• People between the organisation and other organisations or individuals communicate with each other

• People from outer space communicate with each other

• People within the business communicate with each other

• People below the business communicate with each other

What happens if effective communication is not achieved?

• Suppliers may send wrong materials

• Inaccurate information may be sent

• Misunderstanding may happen

• Fights may occur

What are the "ways" of communication?

• One-way communication

• Two-way communication

• Three-way communication

• Four-way communication