
Refreshment NPS, Orbit, & Add On Sales Force
Authored by Customer Jaksel
Professional Development
Professional Development
Used 6+ times

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13 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Berikut adalah alasan mengapa memberikan best CX adalah penting, kecuali...
Memberikan inspirasi untuk advokasi & mempromosikan
Memperbaiki kepuasan pelanggan
Membangun hubungan yang kuat dengan pelanggan
Semua benar
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer Journey yang dilewati pelanggan secara berurutan adalah...
Explore > Buy > Use > Activate > Pay > Get Support > Terminate
Explore > Buy > Activate > Use > Pay > Get Support > Terminate
Explore > Buy > Use > Activate > Pay > Get Support > Terminate
Explore > Buy > Activate > Use > Get Support > Pay > Terminate
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Problem ketika petugas tidak menjelaskan cara menggunakan produk dapat ditemui pelanggan pada journey…
Activate
Get Support
Use
Buy
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Ketika dilakukan survey NPS, Ibu Juju memberikan nilai 8. Hal tersebut mengindikasikan bahwa Ibu Juju termasuk...
Pelanggan setia
Pelanggan detractor
Pelanggan promotor
Pelanggan passive
5.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Kepanjangan dari NPS adalah...
Net Program Scale
Net Program Score
Net Promotor Scale
Net Promotor Score
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Perangkat diatas merupakan Orbit Jenis
Orbit Star Lite
Orbit Star 2
Orbit Star 3
Orbit Max
7.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Harga untuk Orbit Star 2 setelah promo adalah
639.000
629.000
599.000
699.000
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