Effective Workplace Communication

1. A form of workplace communication can be...

• a. the use of emails

• b. the use of text messages.

• c. verbal

• d. all of the above

Companies understand that effective communication is important for...

• a. the success of the company

• b. increasing job satisfaction

• c. increasing productivity

• d. all of the above

Poor communication in the workplace can...

• a. lead to conflict

• b. cause misunderstandings

• c. lower job satisfaction

• d. all of the above

When communicating at work, you may seek clarification in which of the following ways...

• a. demanding more information

• b. summarizing what the speaker said and/or asking questions

• c. ignoring the speaker

When communicating with others at work you should...

• a. not pay attention to the speakers body language

• b. get on your cell phone and ignore them

• c. pay attention to the speakers body language and gestures

At work, it is important to make sure your communication

• a. has extra details and information, even if they are not important

• b. is clear, direct, and concise.

• c. is vague and unclear.

A key component to effective communication is...

• a. being an active listener.

• b. asking clarifying questions when you need more details.

• c. responding clearly and concisely.

• d. all of the above

In order to show the speaker you are an active listener, you should

• a. make eye contact with the speaker

• b. face the speaker

• c. nod, smile, or other gestures to let the speaker know you are listening.

• d. all of the above

If an interaction or issue at work has upset you or angered you, it is best to...

• a. respond immediately

• b. wait until you are in control of your emotions before responding.

• c. respond two leeks later by e-mail only

In the workplace you will need to be able to effectively communicate to be successful.

• TRUE

• FALSE