Xfinity Internet 2021

Fill in the blank In the event of an emergency, a _________ can support your ________ for several hours so your ________ can remain operational.

• Phone and alarm system

• Backup battery, Phone and Alarm system.

• Backup battery, Service, Phone and alarm system

True or false Under normal circumstances Internet Essentials is available to all customers.

• True

• False

What tools are needed to successfully self install Xfinity internet/Xfinity TV?

• Screw driver & Flashlight

• None

• Wrench, Wire cutter,

Xfinity Internet Speed Tier for Performance Pro is

• 100 Mbps/5 Mbps

• 200 Mbps/5 Mbps

• 300 Mbps/10 Mbps

• 600 Mbps/15 Mbps

What are the two ordering systems used by Xfinity?

• XOE & CSG

• Chloe & ACG

• Online & Instore

Select apps or systems present in mysource ( check all that apply)

• Retail 360

• Einstein chat

• Einstein 360

• My Support

• My Partner Journey

Every internet customer without tv should be offered what?

• Xfinity Home security

• X1

• Xfinity Mobile

• Flex box

• Xfinity home phone

Which of the following is true about Xfi Advanced Security?

• Alerts you of devices that could be a network threat

• Additional hardware is required

• Manage threats right from the Xfinity xFi app or website.

It is important to educate the customer on which of the following when selecting internet plans?

• Download Speeds

• Upload Speeds

• Overages

Katherine has several WiFi coverage issues on the first floor and basement of her home. She rents her Gateway from Comcast but it is not xFi compatible. Katherine’s house is multiple levels with three bedrooms and was built within the last five years with general construction materials. The Gateway is currently located in an upstairs bedroom. How would you proceed?

• Educate her on xFi and upgrade her Gateway. Encourage Kat to move her Gateway to a central location in her home. If she cannot, move her Gateway, she can always order xFi Pods online.

• Tell her she needs to get a new laptop and that should fix her issue.

• Educate Kat on xFi and upgrade her Gateway. Tell her to order her xFi Pods online.