Communication Assessment

The _____ of your email is what sets the tone for your entire message.

• greeting

• signature

• subject

• all of these answers

• I am not sure

If _____, then you are more likely to get a response and the receiver will be more appreciative

• your email is longer, with large paragraphs and lengthy sentences

• your email is easier to skim

• you write your email faster

• you use lots of colorful text in the email body

• I am not sure

As a caller, if your call may last more than a minute or two, you should:

• ask, "Is this a good time for you to talk?"

• not call at all. Instead, send your communication through email.

• try to minimize your question or comment to under two minutes.

• write out your speaking points so that you can deliver your message effectively once the receiver picks up

• I am not sure

An email is an excellent option for urgent communication, or for complex information that requires a lot of explanation.

• True

• False

• I am not sure

Your employee's writing skills have improved. Because of this improvement, she is being put on a new account. Considering coherence, which of the following is the most effective way to inform her of this?

• Your writing skills have improved tremendously. You are being assigned to the Johnson account.

• Your writing skills have improved tremendously. However, you are being assigned to the Johnson account.

• Your writing skills have improved tremendously; additionally, you are being assigned to the Johnson account.

• Your writing skills have improved tremendously. Consequently, you are being assigned to the Johnson account.

• I am not sure

Which of the following elements do effective business writers always include in their communications?

• topic sentences

• compliments to the reader

• a face-to-face component

• adjectives and adverbs

• I am not sure

Which of these clues indicates that a source is credible?

• The source includes answers collected from a few coworkers.

• The source uses materials collected several years ago.

• The source comes from an expert in the field.

• The source was compiled using leading questions.

• I am not sure

Revise the following sentence to be more concise, but have the same meaning: "The sales figures that we calculate annually will be given to you sometime on the first day of the month of July.

• We will give the sales figures that we calculate annually to you on July 1.

• You will receive our annual sales figures on July 1.

• You will receive it from us before the close of our workday on July 1 the annual sales figures.

• On the first day of July, you will receive the sales figures that we have calculated.

• I am not sure

Which of these is one way to help make certain an email will be read?

• Closeout your correspondence with the expression Very truly yours.

• Use a subject line.

• Give all the information in one paragraph so the reader will have fewer paragraphs to read.

• Use a comma after the recipient's name.

• I am not sure

Which of the following is a grammatically correct sentence?

• Please put the folders over their.

• Your attitude affects your performance.

• Kyle and myself would like to request Friday off.

• Everyone already knows what they're supposed to do.

• I am not sure