
CYK4 Operating Systems
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Computers
Professional Development
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15 questions
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1.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
An operating system or (OS): (check all that apply)
Share files or folders on the network.
Determines the applications used on a computer.
Connects customer’s computers to the network.
Are required to connect a device to the Internet.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Your operating system responsibilities include troubleshooting any:
In-scope operating system issue.
Out-of-scope operating system issue.
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
The scope of support is the same for Windows and Macintosh and includes: (check all that apply)
Connecting customer’s computerstothe networkusing AT&T-provided CPE.
Configuring back-up service.
Determining the applications used on a computer.
Adjusting email and customer browsers ettings.
Sharing files or folders on the network.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
AT&T's networkrequires all ____ to provide a valid username and password before assigning an IP address.
CPE
Agents
PPPOE
Customers
5.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
AT&T Supported Operating System (OS) include: (check all that apply)
Windows 10, 8, and 7, Vista, & XP
Macintosh: Mac10.3+
Windows 10, 8, and 7, 6
Macintosh: Mac 8-10.3+
6.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
The most common troubleshooting issues for Windows are: (check all that apply)
Installation
Verifying Correct Settings.
Browse Configuration.
Connection Configuration.
Limited Email Configuration.
7.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
The most common troubleshooting issues for MAC are: (check all that apply)
Installation
Verifying Correct Settings.
Browse Configuration.
Connection Configuration.
Limited Email Configuration.
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