ISM CLG - Day 2

This service allows an ATT Customer to easily monitor, manage and customize their WI-FI Network.

• Access Home Tool

• Home Network

• Internet Management Tool

• Smart Home Manager

As an ISM CLG representative, which one of these will you not be responsible for handling?

• Digital Home Phone

• TELCO / DSL Landline

• VOIP

• Direct TV Billing issues

This Service provides up to 500 hours of Cloud DVR

• HBO MAX

• Direct TV

• Uverse TV

• ATT TV

With ATT Internet, what is the highest FIBER speed available at this time?

• Internet 500

• Internet 1000

• Internet 2000

• Internet 1500

Who was the only person who wanted to be the RIMS on the car yesterday?

• Georick

• Chris

• Orlando

• KYLE

NFL Sunday Ticket is only available on this platform

• ATT Uverse TV

• DTV

• HBO MAX

• ATT TV

Billy is a new customer and he wants to get Uverse TV, what should you tell him?

• Uverse service can only be added if he is in the red zone

• Add Uverse TV to his service

• Tell them to hold while you get your manager

• Uverse TV is no longer available

What car part did Mary want to be?

• Windshield

• Engine

• Starter

• Trunk

HBO MAX is provided at NO additional cost for all new and existing customers on the following plans EXCEPT which plan?

• ATT Unlimited Elite plan

• Uverse 300

• DTV Premier

• Internet 1000

Direct TV offers how many on demand titles?

• 45,000 + On-Demand titles

• 55,000 + On-Demand titles

• 85,000 + On-Demand titles

• 65,000 + On-Demand titles