What are the four factors contributing to the Internal Business Environment?

• Customers, Competitors, Suppliers, Interest Groups

• Customers, Clients, Suppliers, Distributors

• Employees, Employers, Customers, Clients

• Owners/Management, Employees, Organisational Culture, Organisational Structure

The four factors contributing to the External (Operating) Business Environment include:

• Owners/Management, Employees, Organisational Culture, Organisational Structure

• Customers, Clients, Suppliers, Distributors

• Employees, Employers, Customers, Clients

• Customers, Competitors, Suppliers, Interest Groups

The Business Operating Environment is also known as the ....... Environment.

An organisational structure outlines the roles and responsibilities of each member of a business. True or False?

• True

• False

Shared beliefs, values, expectations, attitudes and behaviours are all examples of which Internal Environmental factor?

• Owner/s/Management

• Employees

• Organisational Structure

• Organisational Culture

The way a Business divides, organises and coordinates its activities is an example of which Internal Environmental factor?

• Owner/s/Management

• Employees

• Organisational Structure

• Organisational Culture

Establishing a strong customer base, gaining loyalty, and building relationships are all examples of which External Operating factor?

• Customers

• Competitors

• Suppliers

• Interest Groups

Consistently monitoring similar businesses is an appropriate action to remain competitive. True or False?

• True

• False

What is important in the relationship that a business develops with its suppliers?

• Reliability

• Cost Effectiveness

• Positivity

• All of the above

Which factor of the External Operating Environment is affected when a rival business makes changes to its product or pricing?

• Customers

• Competitors

• Suppliers

• Interest Groups