DR Marcom Online Csc Training-Part 3

带领顾客量体重时，Csc必须做些什么？

Leading customer to take weight , CSC must….

• A.向顾客自我介绍与请示手势Introduce yourself and hand gestures to lead customers

• B.向顾客请示手势hand gestures to lead customers

以下哪一项是Csc必须在10分钟内完成和Csc必须带上怎样的面容？

Which of the following task Csc must completed within 10 minutes and express herself

• A.整个登记过程和亲切 The whole registration process with kindness

• B.向顾客拿身份证和忧愁 Take ID card from customer with sorrow

熟顾客在等待顾问安排治疗，Csc应该

While existing customer are waiting for her consultant ,CSC should

• A. 提供饮料小零食或杂志并交代需要等候顾问

  Provide drinks, snacks or magazines and explain need to wait consultants for awhile

• B. 提供饮料小零食或杂志

  Provide drinks, snacks or magazines

以下哪一项是询问顾客个人资料，我们必须做些什么让顾客感觉舒服自在

When asking customer particular ,what should I do to make customer feel comfortable

• A. 一字不漏的问完，没有对顾客眼神交流

  Asked without missing a word and without making eye contact with the customer

• B. 细心慰问，与顾客眼神交流

  be attentive ,making eye contact with the customer

询问完顾客的个人资料后，Csc必须交代些什么？

After taking particular , CSC must explain

• A.等一下有人会进来 later your consultant will

  come in

• B.清楚让顾客知道等候的时间与负责顾客顾问的名字

  Clearly let customers know the waiting time and the name of consultant in charge

新顾客在等候顾问时，Csc必须做些什么?

While new consult are waiting for her consultant ,CSC should

• A. 提供顾客饮料和开治疗影片让顾客观看

  Provide drinks and open treatment videos for customers

• B.提供饮料Provide drinks

以下哪一项是错误的向顾客讲解付款方式

Which of the following is wrong ？

When explaining the payment method to the customer

• A.我们没有供期服务或不收现金 We don’t have any installment plan and don’t accept cash

• B.我们有的分期付款或现金付款 We provide installments plans and accept cash

以下哪一项是当顾问带顾客去柜台付款时，我们必须使用的礼貌用语？

Which of the following is a polite phrase that we must use when a consultant lead customer to the counter to pay？

• A. 称呼顾客名字，请问您要付款多少呢

  Call the customer by name, how much do you want to pay?

• B.要过多少 how much you want to pay

顾客收到公司e-receipt ,是由谁讲解？

Who is in charge of explain to customer after receiving E-receipt ?

• A.顾问的责任 consultant only

• B.顾问和Csc都有责任 consultant and csc

以下哪一项是错误的，当顾客购买公司的产品后，是由谁教导顾客使用？

Which statement is wrong ? When customer purchase our product

Who will guide customer to use it ?

• A.Csc,顾问都有责任 Consultant and CSC

• B.顾问的责任consultant only