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DR Marcom Online Csc Training-Part 3

Authored by Dorra S

Professional Development

Professional Development

Used 4+ times

DR Marcom Online Csc Training-Part 3
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12 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

带领顾客量体重时,Csc必须做些什么?

Leading customer to take weight , CSC must….

A.向顾客自我介绍与请示手势Introduce yourself and hand gestures to lead customers

B.向顾客请示手势hand gestures to lead customers

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

以下哪一项是Csc必须在10分钟内完成和Csc必须带上怎样的面容?

Which of the following task Csc must completed within 10 minutes and express herself

A.整个登记过程和亲切 The whole registration process with kindness

B.向顾客拿身份证和忧愁 Take ID card from customer with sorrow

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

熟顾客在等待顾问安排治疗,Csc应该

While existing customer are waiting for her consultant ,CSC should

A. 提供饮料小零食或杂志并交代需要等候顾问

Provide drinks, snacks or magazines and explain need to wait consultants for awhile

B. 提供饮料小零食或杂志

Provide drinks, snacks or magazines

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

以下哪一项是询问顾客个人资料,我们必须做些什么让顾客感觉舒服自在

When asking customer particular ,what should I do to make customer feel comfortable

A. 一字不漏的问完,没有对顾客眼神交流

Asked without missing a word and without making eye contact with the customer

B. 细心慰问,与顾客眼神交流

be attentive ,making eye contact with the customer

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

询问完顾客的个人资料后,Csc必须交代些什么?

After taking particular , CSC must explain

A.等一下有人会进来 later your consultant will

come in

B.清楚让顾客知道等候的时间与负责顾客顾问的名字

Clearly let customers know the waiting time and the name of consultant in charge

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

新顾客在等候顾问时,Csc必须做些什么?

While new consult are waiting for her consultant ,CSC should

A. 提供顾客饮料和开治疗影片让顾客观看

Provide drinks and open treatment videos for customers

B.提供饮料Provide drinks

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

以下哪一项是错误的向顾客讲解付款方式

Which of the following is wrong ?

When explaining the payment method to the customer

A.我们没有供期服务或不收现金 We don’t have any installment plan and don’t accept cash

B.我们有的分期付款或现金付款 We provide installments plans and accept cash

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