PC Maintanance and Troubleshooting

(i) A technician is designing a hardware preventive maintenance plan for a company. Which strategy should be included in the plan?

• A. Avoid performing maintenance operations on plug and play devices that are controlled by the operating system

• B. Only clean equipment that is requested by the customer.

• C. Omit performing maintenance operations on components until the equipment malfunction.

• D. Schedule and document routine maintenance tasks.

Which two security tasks should be included in a computer preventive maintenance plan?

• A. a centralization of network administration;

• B. an update of antivirus scanner software;

• C. an update of network cable termination information;

• D. Documentation of network protocols such as DHCP and DNS.

Your customer calls and reports that her computer shuts down and reboots on its own. What is one possible cause?

• The BIOS is set to reboot automatically everyday

• Her External SCSI CD-RW is using too much power

• The CMOS is configured to cycle power at certain time

• The power supply is not providing enough power to the system

What is the first step in diagnosing a completely dead computer that is working fine the day before?

• Test the power supply

• Replace the CMOS battery

• Check the AC outlet for voltage

• Reset the hard drive cable

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A service technician just added a slave hard drive to working PC. When powered on the PC just gives a blank screen. What is the most likely cause?

• Missing floppy cable

• CMOS configuration error

• Hard drive cable connection

• Incompatible slave hard drive

Which device you should use to prevent the effect of power fluctuation in the power supply on your computer and works for a specific period of time even there is no power?

• A. SMPS

• B. UPS

• C. Oscillator

• D. Dry wood

When repairing a computer, if you are unable to diagnose a problem with personal knowledge you should:

• A. Consult a co-worker

• B. Call the customer and ask them

• C. Disassemble the computer

• D. Reinstall the operating system

The best way to ascertain if a problem can be fixed quickly is to:

• A. Send it back to the manufacturer

• B. Listen to the customer for clues

• C. Suggest the customer purchase a new computer

• D. Troubleshoot the device without customer assistance

A computer technician performed a number of actions to correct a problem. Some actions did not solve the problem, but eventually a solution was found. What should be documented?

• A. everything that was done to try to solve the problem

• B. only the solution, because this solved the problem

• C. only the failed attempts, so that future technicians will know what not to try

• D. a description of the problem and solution

A technician is troubleshooting a computer that fails to print. The technician suspects that the printer driver may be outdated, proceeds to download the latest driver, and installs it. The technician attempts to print, but the problem persist. What is the next action that the technician should take?

• A. Develop a new theory.

• B. Test the theory.

• C. Establish a plan of action.

• D. Identify the problem