Client-Centricity & Nonprofits

Client-centric organizations not only understand how to best serve their ________, they also recognize and highlight what outcomes matter the most.

To achieve success, nonprofit organizations must account for the ____________ of work in their practices.

• co-determination

• consumers

• clients

• co-operation

What are some initiatives nonprofits can use to become more client-centric?

• Feedback surveys

• Crowdsourcing

• Talking to customers on site

• Using only historic information

• Using only social media

What are some benefits of taking a client-centric approach?

In your opinion, which challenge do you believe will be hardest to overcome for client-centric nonprofits?

• feasibility issues

• unresponsive clients

• uncomfortable questions