Unit 3 Listening and Nonverbal Communication Quiz

A meeting agenda

• is a formality that most groups skip these days.

• should be circulated before the meeting, providing participants with enough time to prepare.

• should be general rather than specific.

• is only a guideline, and deviations are common and expected.

Lucinda was tasked with planning a meeting to discuss business strategies for the upcoming year. She booked a conference room, ordered lunch, and made sure the computer and projector were working properly. When the meeting started, there was a lot of confusion among participants, and in the end the meeting ran over by 30 minutes. Some of the feedback she received was that the topics of discussion were not presented to the group so there was not an organized flow of the meeting. What did Lucinda forget to prepare for the meeting?

• a list of lunch options

• a slideshow presentation on the history of the company

• a sign-in sheet for all participants

• an agenda

To increase the productivity of meetings do all of the following, except

• invite only people who are essential.

• continue any discussions that have side-tracked from the agenda.

• set the agenda and follow it.

• determine the purpose of the meeting.

As the leader of the meeting, it is your job to

• keep quiet and let everyone else talk.

• end the meeting after a certain period of time has elapsed, even if all of the agenda items haven't been covered.

• encourage participation.

• keep your ideas to yourself.

If you are listening mainly to understand the speaker’s message, you are engaging in

• content listening.

• critical listening.

• empathic listening.

• active listening.

If you are engaging in critical listening, your goal is to

• understand and retain information.

• understand the speaker's feelings, needs, and wants.

• evaluate the logic and validity of the message.

• appreciate the speaker's point of view.

If you are listening mainly to understand the speaker's feelings and needs, you are engaging in

• content listening.

• empathic or active listening.

• critical listening.

• sustained listening.

The first step in the basic listening process is

• physically receiving the message.

• interpreting the message.

• evaluating the message.

• encoding the message.

Which of the following is not a technique of an effective listener?

• closing your eyes and putting your head down

• taking careful and complete notes

• staying focused on the speaker and his/her words

• giving the speaker nonverbal cues

Touch is

• the least important form of nonverbal communication.

• the great equalizer, putting people of different status on the same footing.

• completely avoided in all business situations.

• governed by relatively strict customs that establish who can touch whom and when.