MATRIZ EMPLEADOR
Quiz
•
Professional Development
•
12th Grade
•
Practice Problem
•
Easy
DR. SOLUTIONS
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25 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • Ungraded
INTELIGENCIA DE NEGOCIO
Protocolos de atención
Uso de guiones establecidos (bienvenida, despedida espera y retoma)
0
1
N/A
2.
MULTIPLE CHOICE QUESTION
30 sec • Ungraded
Mantiene el tono social acorde al usuario ( no tuteo )
0
1
N/A
3.
MULTIPLE CHOICE QUESTION
30 sec • Ungraded
Demuestra atención y concentración, no hace repetir información brindada de forma clara.
0
1
N/A
4.
MULTIPLE CHOICE QUESTION
30 sec • Ungraded
Expresa sus ideas de forma clara, estructuradas y con seguridad
0
1
N/A
5.
MULTIPLE CHOICE QUESTION
30 sec • Ungraded
Genera cercanía y calidez con el usuario brindando una atención personalizada
0
1
N/A
6.
MULTIPLE CHOICE QUESTION
30 sec • Ungraded
Retoma el contacto con el usuario dentro del tiempo establecido
1
0
N/A
7.
MULTIPLE SELECT QUESTION
30 sec • Ungraded
PRECISIÓN ERROR CRÍTICO DE NEGOCIO (PECN)
Gestión del Proceso
Realiza análisis de la solicitud del usuario/empresa haciendo las validaciones correspondientes.
1
0
N/A
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