Day 2

1. Customer can activate call waiting service by calling 111

• a) True

• b) False

2. if customer want to transfer amount to other number , maximum of transfer amount in month is

• a) 120 L.E

• b) 130 L.E

• c) 140 L.E

• d) 150 L.E

3. Data Transfer service available for postpaid customers

• a) True

• b) False

4. Low voice quality means customer has echo/mute issue

• a) True

• b) False

5. Can't make or receive calls, means that customer has signal bars less than 2

• a) True

• b) False

6. Customer can know all dials try to reach him while his mobile is switch off , this service is

• a) Missed call notification

• b) Call filter

• c) Call waiting

• d) Conference call

7. Service makes you able to pay from internet and add the fees on your bill

• a) T-Pay service

• b) WE pay

• c) WE App

• d) WE bonus

8. if customer consume data or calls after his bundle and he complains from delay receiving notification SMS, will make TT

• a) 50 % notification not receive

• b) 80 % notification not receive

• c) 100 % notification not receive

• d) Notification wrong content

9. CCA can know usage of customer from BSS through

• a) Free recourses

• b) Unbilled fee

• c) Deposit fee

• d) balance info

10. Sending SMS to short codes not active in TE except for some short codes numbers

• a) True

• b) False