True Hospotality

What is True Hospitality?

• It’s about making everyone feel welcome and cared for, whoever and wherever

• True Hospitality is caring about people.

• . True Hospitality is trusting my abilities to bring value to my job.

Which one does not belong to TRUE HOSPITALITY ?

• True Confidence

• True Understanding

• True Listening

• True Responsivnes

How does True Attitude help you?

• It helps you ignore colleagues while working.

• It helps you avoid colleague interactions.

• Helps you overcome the moments in the day that challenge you.

• Helps you think of your tasks as dull.

What step is the first impression?

• The first step

• The second step

• The third step

• The last step

What happens when we are confident in the service we provide?

• We learn to focus solely on ourselves.

• The guest has confidence in us, too.

• We become arrogant.

What happens when you know the hotel and local area very well?

• You become self-conscious.

• Your ego grows.

• You focus only on yourself.

• You are able to answer questions about them confidently.

True Listening means that you listen to the guest and listen out for ringing telephones at the same time.

• True

• False

What do you let the guest know when you listen to them?

• That you are allowing them time to vent.

• That you are in charge of the establishment.

• That you don't care about what they have to say.

• That you want to provide them with the best service.

What is an important part of True Responsiveness?

• Money.

• Time

• Finding help.

• Resolution

What is necessary to act truly responsive when working in a team?

• Trust and communication.

• Animosity and competition.

• Aggression

• Trust and arrogance.