TRAINING AND DEVELOPMENT

_____ is learning activities designed to help individual employee to grow but which are not confined to a particular job

• Training

• Education

• Development

• Skills

The first step in organizing a training program is

• Set learning objectives

• Identify training needs

• Design the program

• Evaluate the program

The aim of the person analysis is to _____

• describe the desired outcome of the training

• determine the exact content of the training

• identify the employee who needs training

• set objectives for the employees who is being trained

The following are benefits of training EXCEPT

• Increases employee's productivity

• Keep employees knowledge and skills up-to-date

• Help attract and retain talented employees

• Decreases employees' job satisfaction

The following statements are TRUE about training EXCEPT

• Training are needed when hiring new employees

• Training is needed for newly promoted employees

• Training is needed when the law requires it

• Training can be used as a disciplinary action tool

On-the-job training is suitable when ____

• the nature of work is dangerous

• work environment is noisy and distracting

• cross-training employees within the department

• expensive technology needs sensitive handling

The following are disadvantages of On-Job-Training EXCEPT

• Managers and peers may not use the same process to complete a job

• Products produced may vary in quality

• Employees can carry out their jobs in a short span of time

• Trainers may pass on bad habits

Training programs must be evaluate to ____

• ensure employees will not quit from the company

• ensure trainers are happy

• justify the financial investment in the training

• enhance the training facilities of the company

Smile sheets and reaction sheets are used to measure _____

• learning

• behavior

• reaction

• results

Cost and benefits analysis is used to measure _____

• reaction to training

• training impact on organization

• how much employees have changed due to training

• the knowledge gained by trainees