BA2 Quiz

State the different ways in which to make visitors welcome (select 3)

• Shake the visitors hands

• Looking stressed

• Smiling

• Saying hello

Why is it important to deal with visitors promptly and courteously?

• Its not necessary

• Just for the fun of it

• The visitor will know that they are respected

• Its just expected

What is the name of the act that covers Equality and Diversity?

• Equality Act 2011

• Equality Act 2012

• Equality Act 2010

• Equality Act 2016

Why is it important to record each visitor’s arrival and departure to a company?

• No reason

• Just for a laugh

• Security and health reasons

• Because you should

What is the purpose of a franking machine?

• Its a photocopying machine

• Prints a barcode on to a letter or parcel in place of a traditional stamp

• Its part of a telephone system

• its used to transport people around

How can you minimise waste in the use of resources in an office environment?

More than one answer can be selected

• Don't do nothing

• leave the computer on at the end of the day

• Turn of the hairdryer

• Set the photocopier to double sided

• Recycle used paper

When using office equipment why is it important to follow the manufacturers’ instructions?

• You will lose the company money as they will have to pay to have it repaired.

• You can void the warranty

• You do not need to follow the manufacturers instructions

• You could hurt yourself

Which sector is the NHS part of?

• Private

• Voluntary

• Publicity

• Public