The Perfect Discovery - Facilitator Certification

Who are the target audience for The Perfect Discovery? (Comprehensive 2-Day Version)

• All associates

• All newly joined associates

• Newly promoted leaders

All new associates should join The Perfect Discovery on...

• the first day when they report duty

• Any day during their probation period

• the day when they are available for attending training

What are the three principles applied in The Perfect Discovery design?

• Refined, Inituitive & Timeless

• Cultured, Sophisticated & Sense of Place

• Inspirational, Interactive & Immersive

How long is The Perfect Discovery (Corporate required elements)?

• 1 Day

• 2 Days

• 3 Days

What is the major focus on Day 1?

• The story of respective hotel brand

• Factual Information about our own hotel

• The Story of Rosewood Hotel Group - Our global footprint, our culture and what makes RWHG unique

To provide an Immersive experience, who will be leading the Guest Experience Journey (an enriched experience of hotel tour in Front of House) on Day 1?

• Divisional/Dept Ambassadors

• Talent and Culture team member

• The hotel leadership team

A notebook should be produced to support the learning during the Discovery journey, what do we call the notebook?

• The Rosewood Book

• The Journey Book

• The Culture Book

To start day 2, what is the surprise that we will need to prepare in the morning?

• Serving breakfast

• Having the assigned trainers to meet new joiners

• Favourite drink for each participant

No changes should be made for the presentation slides.

• True

• False

Answer explanation

Slides are editable for the sessions clearly indicated. Aiming to promote the content relevancy to our learners.

The story of Hotel Brand (RHR/KS/NWHR) will be introduced on...

• Day 1

• Day 2

Answer explanation

We narrow down our focus from Day 1 about RWHG, then, Day 2 about the respective hotel brand.