Organizational Structure and Design

A car dealership may have the following departments: sales, services, customer service, maintenance, marketing, finance, and administration. What type of organizational structure would work best for a car dealership?

• simple

• functional

• divisional

• matrix

The strength of the structural model utilized by Rick’s company is that it is based on results of managers, but its main weakness is costs can be increased due to a decrease in efficiency. Rick’s company utilizes a ____________ structure.

• simple

• functional

• divisional

• matrix

Wanda manages a small record store. She is the only manager. There is not departmentalization and she has a very informal management style. Her business is growing and she is finding it more difficult to maintain control. This is an example of what type of management structure?

• simple structure

• functional structure

• divisional structure

• formal structure

Datacom’s customer service center is highly specialized and can efficiently provide training because the employees work in departments where they all have similar jobs. However, the specialists become isolated from the rest of the organization and can lose sight of what is best for the company overall. This is an example of

• simple structure

• functional structure.

• divisional structure.

• formal structure.

Rhonda is a project manager for an architecture firm. Her company has many specialists from different functional departments to work on one or more projects being led by project managers. The employees are flexible and decisions can be made quickly, but there are often conflicts between employees. The firm utilizes

• team structure design.

• matrix-project structure design.

• boundary-less structure design.

• learning organization structure design.

Darren manages an insurance company. His employees are very knowledgeable. He believes the company will improve as employees share their expertise with one another. Sometimes, he has to work hard to get the employees to open up. Darren’s company uses the

• team structure design.

• matrix-project structure design.

• boundary-less structure design.

• learning organization structure design.

Claire enjoys her job because the employees are included in decision making and empowered. However, there is a lot of pressure to meet goals and she does not always know who to go to with specific issues. Her company uses the

• team structure design.

• matrix-project structure design.

• boundary-less structure design.

• learning organization structure design.

Ginger works for an innovative marketing firm. It is very flexible and many employees work from home. Because there is so much freedom, communication can be difficult. This is an example of

• team structure design.

• matrix-project structure design.

• boundary-less structure design.

• learning organization structure design.

A manager from a different department reprimanded Anna for having a messy work area. She was upset and offended, because she believes only her direct boss can provide her direction. This is an example of

• authority

• responsibility.

• unity of command.

• formality.

When Julie asks her employees to complete a task, it usually happens because they respect her

• authority

• responsibility.

• unity of command.

• formality.