Quiz 5

We can compensate customer about technical concession starting from

• 3 Days or more

• 2 Days or more

• 1 day or more

If we found TTS ticket title Data and voice down, No compensation for the customer.

• True

• False

We will compensate customer about global problems/Outage starting from

• 2 Days

• Full 24 hours

• One calendar day

We must inform the customer that In case of approved concession we will inform him/her through

• Call

• SMS

• Customer must follow us through 111.

In case customer BSS overview is suspend we will inform the customer to pay first.

• True

• False

In case customer deserve a concession will create.

• SR

• TT