Customer Service in workplace

A good _______________ is essential to a business when providing customer service.

• Speaking voice

• Attitude

• First impression

• Hair style

When greeting a customer you should always............

• Smile and shake their hand

• Tell the customer how you feel today

• Have open body language

• Multitask and ask them to repeat

How do you handle a difficult customer who comes to reception or on telephone asking for help?

• Pass off the customer onto other person

• Hear customer out, calm customer and try to resolve situation

• Be disrespectful back to the customer

• Avoid interacting with the customer

Exceeding customer expectations which leaves the customer feeling valued is an example of?

• Exceptional Customer Service

• Good Customer Service

• Satisfactory Customer Service

• Poor Customer Service

Identify the benefits of good customer service to the business.

• Customers who did not enjoy their experience, will recommend the business to friends.

• Customers who enjoy their experience, will feedback positively and return.

• The business will not expand.

• The business will get bad reviews.

Treat others as you’d like to be treated is a good guiding principle behind offering outstanding service or sales through service.

True

• True

• False

In order to provide good service, employees should give customers...

• Free Products

• Limited Information

• Political Opinions

• Complete Attention