Direct Shares Upskill training

How will you welcome a STG caller in to your call?

• Welcome to STG

• Welcome to Direct shares

• Welcome to STG Direct Shares

• Welcome to your banking partner

From the below query types, which ones do we manage for STG direct shares?

• Applications

• Trading enquiry

• Platform issues

• Closures

• All of the above

What is the local phone number for STG direct shares?

• 1300 500 133

• 1300 800 500

• 1300 136 963

• 1300 133 500

Where would you search for a STG Private banker?

• DOJO > Account > Intermediary Representatives > ANZ Private Bankers

• DOJO > search the bankers name

• DOJO > Account > Intermediary Representatives > STG Private Bankers

• GBST > use > confirmed details

Which banks are acceptable for customer to hold a bank account with to apply for a STG account?

• STG

• NAB

• BSA

• BOM

True or False? Customers can have any STG, BOM or BSA account already set up provided it has the capacity to perform direct debiting and direct crediting

• True

• False

True or False? Customers only have access to fund account via bpay and direct deposit. They do not have access to internet banking.

• True

• False

Can we accept a paper application form for a STG customer?

• Yes, we sure can

• No, we no longer can

If an online traders places a domestic trade for $3,000 for their first executed trade for the month, how much will their brokerage be?

• $19.95

• $24.45

• $29.95

• $35.95

If an online traders places a domestic trade for $30,000 for their second executed trade for the month, how much will their brokerage be?

• $19.95

• $29.95

• 0.59%

• 0.11%