L1: Introduction to Business Communication Quiz

Communication is the process of

• transferring knowledge.

• listening actively.

• sending and receiving messages.

• writing effective messages.

In the communication process, all of the following occur except

• the receiver decodes the message.

• the sender transmits the message.

• the receiver has an idea.

• the receiver gets the message.

Which of the following is not a barrier to communication?

• personal differences about things such as sports, fashion, etc.

• distractions

• perceptual differences

• deceptive tactics

Writing and speaking from your audience's point of view make it more likely that

• you will lose prestige in the eyes of your audience.

• there will be confusion about the meaning of your messages.

• receivers will understand your message and respond positively.

• your message will be ineffective.

In order to communicate effectively on the job, it is important to do all of the following, except

• adopt an audience-centered approach.

• share your personal experiences related to the job.

• be sensitive to business etiquette.

• minimize distractions.

When drafting an end-of-year summary report to her supervisor about the status and sales of the restaurant's newest pizza, Diane omits details about negative customer feedback. By only reporting positive feedback, which barrier of effective communication is she using?

• deceptive tactics

• perceptual differences

• distractions

• information overload

Extranets are a type of technology that allows businesses to communicate with customers and business partners by

• monitoring shipping and delivery of packages.

• tracking inventory electronically.

• updating inventory levels within the supply chain.

• transmitting information over the Internet to those with access codes.

Which of the following is an example of an ethical lapse?

• putting unsigned suggestions in the company suggestion box

• informing a new employer about your previous (competing) employer's major clients

• telling your supervisor that another employee is stealing office supplies

• providing incorrect data in a report, even though you did not know it was incorrect at the time

All of the following are examples of unethical communication except

• using jargon.

• misquoting.

• distorting visuals.

• plagiarism.

On an annual basis, the human resources department of your company revises and sends out a list of ethical guidelines that its employees are expected to follow. What is the name of this document?

• ethical audit

• ethical dilemma list

• code of ethical dilemmas

• code of ethics