Post Test Handling incoming call

If the person being contacted is not there, then what advice is appropriate for the caller

• Ask to wait

• Offers callers to leave messages

• Offers callers to call back

The right time to make a phone call to a company is :

• 12.00 to 14.00

• 10.00 to 12.00

• 17.00 to 20.00

If the connection is cut off (cut-off) when a telephone conversation has not been completed, then the important thing that must be done is

• Call back and say sorry

• Waiting to be called back

• No need to call back

What do you prepare first before making a phone call ?

• Setting up a telephone message form

• Prepare stationery and notebooks

• Prepare the topic of conversation and the necessary information

If you are busy with a very urgent work, the phone in your room rings and all you have to do is:

• Give an answer as soon as possible and apologize for the delay

• Let the phone ring in the hope that the caller will tolerate your busy life and will call again

• Respond immediately and state that you are very busy and should not be disturbed

The following types of incoming calls at the hotel that associated with guests are

(select more than one correct answer)

• Messages

• Contact with suppliers

• Calls from people for guest

• Complaints

The clerk who is responsible for handling incoming calls in the front desk area is

The right sentence to ask the caller to wait is

• Wait a minute, please...

• Hold the line, please...

• We will call you back

Take a look at the following dialog :

Reseptionist : Miss. Ria is not in her office at this moment. Would you like to leave a message?

Linda : Yes, please tell her to call me at number zero - eight - one - one - two - six - eight - five - four - seven - six

What is Linda's phone number

• 08112685467

• 08112658476

• 08112685476

Choose a guest name that matches the following spelling :

el - ai- yu - es - eitch - ei - ow - qiu - ai

• Leu Seaoqi

• Liu Shaoqi

• Liu Sheoqi