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Slowness

Authored by Mohamed Alaa

Education

Professional Development

Used 35+ times

Slowness
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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

CST has slowness in Browsing your action :

Check download rate

Add We DNS then restart port

Escalate to SLS

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Family CST has slowness case :

Transfer cst to Option Pack VDN

Transfer cst to Family VDN

Troubleshooting normally

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

CST has Slowness case and his POP Within Ratio your action :

Stop Troubleshooting and inform CST with script

Handle normal

Escalate to SLS

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

We can check download rate from any website :

True

False

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

If download rate not accepted from the first time we will :

Check download rate by Safe mood

Add WE DNS

Escalate to SLS

6.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

If download rate accepted by Safe Mood your action :

Adjust MTU

Add DNS

Inform the customer that the problem is in his OS

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

We must connect PC via cable to Troubleshoot Slowness case

True

False

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