Day 14

CST has Planned Outage From 2:00 AM to 5:00 AM ,CST Called us @6:30 AM and Outage still exist on CST 360 ,your Action :

• Handle Normally

• Inform CST with Outage MSG

For suspended account,CCA can modify mobile number in BSS after required verification :

• True

• False

SLA for balance fraction record is…

• 2-5 hr

• 30 Minutes

• 2 WD

CCA should check customer bill from TE website as a fist priority then OSS website as a second priority

• True

• False

CCA should create SR with a clear description with customer's inquiry/problem in case call will be transferred to Non Tech Q

• True

• False

CST has Unplanned Outage Wrong Card and Port and Called us after 1 hours from Outage ,SLA

• 2 hrs

• N.E.T (لاوقت محدد)

• 2 Days

CST has unplanned Outage Data Down and Called us after 1 hour From Outage ,SLA :

• 2 hours

• N.E.T(لا وقت محدد)

WE Can Check POP Outage From :

• Customer 360

• NST

• BSS

WE Can Check Customer Balance From :

• Matrix

• Customer 360

• BSS

WE Can Make Salfny For CST From :

• Matrix

• BSS

• NST